Inside this month's issue:
Learn what the top underutilized features of your agency management system are and how to take advantage of them.
Slow changes over the past several years are changing how agencies need to interact with clients and prospects.
Here are six tips to help you determine whether or not you take your customers for granted.
Discover the best features of Gmail—including several tips and tricks.
Soon after the iPhone 4’s release in June, problems surfaced. So when is the right time to adopt new technology?
Ed Higgins discusses why he thinks the IIABA’s response to growth in direct writer market share falls short.
Learn how to consistently deliver great—followed by excellent—customer service.
Marketing, Management, Motivation
Ramp up your referral activity with the A.R.T. (Ask, Reciprocate, Thanks) of gaining referrals.
State Farm unveils distracted driving app; Swype's new smart keyboard; Treutel launches iPhone app.
Microsoft 2003 and 2007 have a built-in command function that allows you to send merged documents via e-mail.
We often come across technology and Internet tips that help solve pesky problems and irritations, or are just plain fun, and we wanted to pass these gems on to readers. Let us know if you have discovered something useful or have a tip that has helped solve a problem, and we'll share it on this page.
What Do Millennials Think? Take the Survey!
Pat Alexander is conducting a study specific to the independent insurance agency system about Millennials and the insurance industry. Please ask everyone in your agency who is 30 and younger to take the survey.
ActiveWords
ActiveWords enables you to work faster and more efficiently by turning everything you type in Windows into actions. ActiveWords relates words and actions to enable instant access to what you want, making you more productive and increasing the quality of your work.
1&1 Web Hosting Service
From convenient domain packages to feature-packed web hosting plans, virtual private servers, powerful dedicated servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget. We trust 1&1 for our domains - Get yours for $6.12 today!
Jott
Jott is a revolutionary new service that automatically converts your voice into e-mail and text messages-anytime, anywhere, with any cell phone. Great for to-do lists, emailing several people with a single Jott, reminders, and more. And it's free, so sign up today.
SendThisFile.com
Being able to attach large files to an e-mail to send to someone else is becoming more difficult as organizations place limits on the size of received e-mails. This problem can arise when trying to send a submission to an underwriter or with a client who needs to send you a picture or large spreadsheet. SendThisFile.com is a Web-based service that streamlines the process of sending and receiving large files.
RoboForm
Managing multiple Web site passwords is one of the more difficult tasks for agency personnel. While tools like Transformation Station and TransactNOW help with this process, there continues to be many Web sites that your staff goes to daily where each time they have to manually enter User ID and password information. RoboForm is a tool that can help.
Extend your agency’s physical office to include an Internet presence that allows prospects and customers to access your agency 24/7 online.
Insurance technology products designed specifically to help your agency's performance! Check them out today.


Gen X & Y Needs Survey
Help agency owners to understand what they need to do to attract and retain Gen X & Y staff by completing this survey.
Take the survey
Click here to find out Steve's latest discovery to help your agency run smoother