Inside this month's issue:

Learn what the top underutilized features of your agency management system are and how to take advantage of them.

Slow changes over the past several years are changing how agencies need to interact with clients and prospects.

Here are six tips to help you determine whether or not you take your customers for granted.

Discover the best features of Gmail—including several tips and tricks.

Soon after the iPhone 4’s release in June, problems surfaced. So when is the right time to adopt new technology?

Ed Higgins discusses why he thinks the IIABA’s response to growth in direct writer market share falls short.

Learn how to consistently deliver great—followed by excellent—customer service.

Ramp up your referral activity with the A.R.T. (Ask, Reciprocate, Thanks) of gaining referrals.

State Farm unveils distracted driving app; Swype's new smart keyboard; Treutel launches iPhone app.

Microsoft 2003 and 2007 have a built-in command function that allows you to send merged documents via e-mail.

Maximize your productivity and profits using today's latest technology

Steve Anderson, Executive Editor of The Anderson Agency Report, regularly consults with agencies, vendors, and companies. He provides keynote addresses, lectures, seminars, workshops, conference programs and individual agency and company consultations on how to maximize productivity and profits using practical technology.

To many insurance agents and industry technology specialists, Steve is regarded as the leading agency automation and insurance technology guru. Your agency can benefit from his depth of knowledge and understanding of the practical application and management of technology in today agency environment.

Steve realizes that rapidly-developing technology makes it difficult for agents to know how to effectively manage and optimize the performance of their agency's technology resources and the people who use them.

For insurance technology to be truly useful, Steve believes it must also be practical, relevant, make sense, and easily understood by management and end users alike. Toward that end, Steve conducts his consulting work, presentations, seminars, and his in-house audits in a relaxed, reassuring, and down-to-earth style.

To find out more about Steve's services, and why his clients rave about him, visit www.SteveAnderson.com

Extend your agency’s physical office to include an Internet presence that allows prospects and customers to access your agency 24/7 online.

Insurance technology products designed specifically to help your agency's performance! Check them out today.

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Click here to find out Steve's latest discovery to help your agency run smoother