Inside this month's issue:

Industry Watch

Learn what the top underutilized features of your agency management system are and how to take advantage of them.

Editorial

Slow changes over the past several years are changing how agencies need to interact with clients and prospects.

Connections

Here are six tips to help you determine whether or not you take your customers for granted.

Techno Tidbits

Discover the best features of Gmail—including several tips and tricks.

Personal Computing

Soon after the iPhone 4’s release in June, problems surfaced. So when is the right time to adopt new technology?

Small Agency Power Corner

Ed Higgins discusses why he thinks the IIABA’s response to growth in direct writer market share falls short.

Work.Flow

Learn how to consistently deliver great—followed by excellent—customer service.

Marketing, Management, Motivation

Ramp up your referral activity with the A.R.T. (Ask, Reciprocate, Thanks) of gaining referrals.

Bits & Bytes

State Farm unveils distracted driving app; Swype's new smart keyboard; Treutel launches iPhone app.

Tech Tips

Microsoft 2003 and 2007 have a built-in command function that allows you to send merged documents via e-mail.

Name*

Email*

Phone*

Comments*

Are you a subscriber?

Yes  No

Extend your agency’s physical office to include an Internet presence that allows prospects and customers to access your agency 24/7 online.

Insurance technology products designed specifically to help your agency's performance! Check them out today.

Gen X & Y Needs Survey
Help agency owners to understand what they need to do to attract and retain Gen X & Y staff by completing this survey.
Take the survey

Click here to find out Steve's latest discovery to help your agency run smoother