Inside this month's issue:

Learn what the top underutilized features of your agency management system are and how to take advantage of them.

Slow changes over the past several years are changing how agencies need to interact with clients and prospects.

Here are six tips to help you determine whether or not you take your customers for granted.

Discover the best features of Gmail—including several tips and tricks.

Soon after the iPhone 4’s release in June, problems surfaced. So when is the right time to adopt new technology?

Ed Higgins discusses why he thinks the IIABA’s response to growth in direct writer market share falls short.

Learn how to consistently deliver great—followed by excellent—customer service.

Ramp up your referral activity with the A.R.T. (Ask, Reciprocate, Thanks) of gaining referrals.

State Farm unveils distracted driving app; Swype's new smart keyboard; Treutel launches iPhone app.

Microsoft 2003 and 2007 have a built-in command function that allows you to send merged documents via e-mail.

Keep up with the latest in technology - stay connected!

Make Your Connections Today!

The world of the Internet continues to change. There are now many Web sites and services that allow people to connect in ways they never thought possible. In business it's especially important to network with others and keep up to date with new events and technology.

Here's a quick list of ways you can keep track of, and network with, Steve, The Anderson Agency Report and fellow subscribers.

Twitter TAAR: Follow TAAR's twitter to see how this tool can be used as a model for your own business.

Twitter Steve: Step into Steve's everyday life, his travels, and more.

FaceBook: Sign up for Facebook to network with Steve Anderson.

LinkedIn: LinkIn with Steve Anderson as he provides strategic direction and implementation services for insurance agencies wanting to gain the maximum use from their technology investment.

Steve Anderson Blog: Step into Steve's mind as he answers e-mail questions he receives, talks about what he's reading, shares his thoughts on industry issues, offers tips on Web sites, and anything else he thinks you might be interested in.

Extend your agency’s physical office to include an Internet presence that allows prospects and customers to access your agency 24/7 online.

Insurance technology products designed specifically to help your agency's performance! Check them out today.

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